Quality has remained one of the top priorities of employees and employers of Marm Assistance who feel strongly that has the capability of managing its activities not on systems depending on people, but on people depending on systems. Marm Assistance has long maintained a strong position within the market and the organisation attributes this success largely to its compliance to the highest and latest international ISO standards of ISO regulation of ISO/IEC 27001:2013 Information Security Management Systems (ISMS) and ISO 9001:2015 Quality Management that can help us demonstrate Marm Assistance’s capability to reliably deliver services that boost both customer satisfaction and fulfils relevant regulatory requirements with safe data and allow us to measure the quality of the processes, secure the management of risks, and increase the service level to make business partners feel confident.
To succeed in building long-lasting relationships with our business partners and meet the expectations, needs of them within the framework of our procedures and principles, we utilise regular audits and control mechanism to make sure that medical and technical services provided by the providers comply with up-to-date quality standards.
We give extra attention not only to the health of our customer-members and clients but also to the human side of customer relations by believing that continuity can only be achieved by raising the standard of service.
Thanks to our Quality Management that ables Marm Assistance to maintain its reputation and position as a strong competitor in the medical and technical assistance sector.