info@marm.com.tr
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Marm Assistance > Tailor Made Solutions > Call Center Solutions

Call Center Solutions

Our state-of-the-art solutions center is staffed with a highly experienced team and provides round-the-clock assistance services with an unrivalled response time.  Moreover, the availability of +10 languages eliminates the language barriers

Get innovative and ultra responsive solutions for your unique needs with Marm Assistance. A “solutions center” since 1986.

Capabilities

With our medical team which employs 24 hours MD’s and RN’s – we can efficiently refer your patients to the most suitable medical facility, manage your cases, monitor the entire hospitalisation cycle of your patients and handle any other medical need that emerges throughout this process.

Our highly-experienced Tele-Technicians offer quick and easy solutions over the phone in regards to vehicle troubles. Our Tele-technician team provides fast and easy over the phone solutions for drivers near to none costs for manufacturers which also saves times.

  • 24/7 Call Center Service and Medical Team Support
  • Call Forwarding
  • Case Management within Clients’ Protocol Frameworks
  • Conference Call Services
  • Interactive Voice Response (IVR) System
  • Medical Consulting Services
  • Multilingual Call Center Structure
  • Regular Monthly Activity Reports

Cumulative years of experience in wide variety of cases requiring different capabilities – from simple language support to more complex operational management.

Well defined, proven by experience and cost-effective operational strategies and tactics which fulfilling stakeholders unmet needs.

High grade of coverage in Turkey and MENA with a wide range of network both in number and type of service provided, which turn into an operational advantage – even the most remote areas or state hospitals requiring direct network are covered.

24/7/365 medical advisors and officers on duty: areas of expertise are always covered by the medical department through a well-defined communication and action plan – which is evolved by experience in two highly-regulated industries: aviation and medicine.

Just send us your questions and we will give you the help you need.
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